Everything you need to know about ordering from FLVUNT, including delivery, payment, collection and customer support.
Delivery
FLVUNT currently delivers within South Africa through The Courier Guy (TCG).
Processing: orders are generally processed within 1–2 business days after successful payment and order confirmation.
Delivery: once dispatched, standard delivery generally takes approximately 1–5 business days, depending on the destination and courier network. Delivery timeframes are estimates and are not guaranteed delivery dates — delays may occur due to courier operations, public holidays, weather, incorrect delivery information or circumstances outside FLVUNT's reasonable control.
Shipping fee: standard delivery is R120. Orders of R1,000 or more qualify for free standard delivery. Certain destinations may carry different courier charges where The Courier Guy applies location-based or other surcharges — the applicable delivery charge is displayed at checkout based on the delivery address.
Tracking: orders dispatched through The Courier Guy receive a TCG tracking number once the order has been handed to the courier and tracking becomes available. You may also receive delivery notifications directly from The Courier Guy.
Pre-orders & availability
Some FLVUNT products are available on a pre-order or production-after-order basis. This includes products such as Essentiel 26 tracksuit sets, where physical availability may vary. FLVUNT may accept orders for these products rather than displaying them as sold out. If production is required after an order is placed, the production period may take approximately 14 days to one month before the product is ready for dispatch — this is separate from the courier delivery period, and the relevant information will be communicated to you where it applies.
Local collection
Local collection is available from the FLVUNT headquarters at Equestria Estate, 2115 Cura Avenue, Pretoria, South Africa — by appointment only. The location is FLVUNT's headquarters rather than a conventional retail store, so do not arrive without first contacting FLVUNT and arranging a collection time. Once an order is ready for collection, FLVUNT will provide the relevant collection information.
Payment
Prices on the FLVUNT website are displayed in South African Rand (ZAR) unless otherwise stated. Payment methods available at checkout will be displayed during the ordering process, and are processed through the applicable payment provider used by FLVUNT. An order is only considered successfully paid once payment has been successfully authorised and confirmed. If a payment is declined, reversed, duplicated or otherwise fails to complete successfully, FLVUNT may contact you to resolve the issue before fulfilling the order.
Never send card details, PINs, passwords or other sensitive payment information directly to FLVUNT through email, social media or other unofficial communication channels.
Customer support
For questions regarding an order, delivery, collection, returns, refunds, payments or products, contact FLVUNT through the customer support contact details on this website. When contacting FLVUNT about an existing order, include your full name, order number, the email address used for the order, relevant product information, and a description of the issue. You may also be asked for photographs or other information to help investigate an issue.
Delivery problems: if a parcel is delayed, appears lost, cannot be delivered or has another courier-related issue, contact FLVUNT support with your order number. FLVUNT will investigate with the relevant courier where necessary.
Returns & refunds: return requests must be logged with FLVUNT through customer support. For standard change-of-mind returns, the request must generally be made within 5 business days after delivery and the product must remain unused, unworn, unwashed and in its original condition. Sale, promotional and made-to-order products are not eligible for change-of-mind returns or refunds — this does not remove any statutory consumer rights relating to defective, incorrect, unsafe or non-conforming products. See the FLVUNT Returns Policy and Refund Policy for complete details.
Important
By placing an order, review the relevant product information, availability, sizing, delivery and payment information before completing your purchase. FLVUNT's Shipping Policy, Returns Policy, Refund Policy, Privacy Policy and Terms & Conditions provide the full terms applicable to purchases and use of the website. Nothing on this page limits any mandatory rights or remedies available to consumers under applicable South African law.
FLVUNT Pty Ltd
South Africa