FLVUNT Pty Ltd ("FLVUNT", "we", "us" or "our") currently delivers within South Africa. This Shipping Policy explains how orders are processed, dispatched, delivered and collected when you purchase from FLVUNT.
1. Order processing
Orders are generally processed within 1–2 business days after payment has been successfully received and the order has been confirmed. Processing time refers to the period required for FLVUNT to prepare an order for dispatch — it is separate from the courier delivery period.
Orders placed on weekends or public holidays will generally begin processing on the next applicable business day. Processing may take longer during product launches, promotional periods, high-volume periods, or where an order contains a product subject to a specific production or availability period.
2. Delivery within South Africa
FLVUNT currently delivers to addresses within South Africa through The Courier Guy (TCG). Standard delivery is generally expected to take approximately 1–5 business days after dispatch, depending on the destination and courier network.
Delivery estimates are not guaranteed delivery dates. Delays may occur due to circumstances outside FLVUNT's reasonable control, including courier network delays, adverse weather, public holidays, operational disruptions, incorrect or incomplete delivery information, or other circumstances affecting the delivery network.
3. Shipping fees
The standard FLVUNT delivery fee is R120. Orders with a total value of R1,000 or more qualify for free standard delivery within South Africa.
Certain destinations may attract different courier charges due to location, serviceability or courier surcharges. Where applicable, the shipping charge presented at checkout will reflect the applicable delivery rate for the customer's delivery address.
4. Tracking
Orders dispatched through The Courier Guy will receive a TCG tracking number, provided once the order has been handed to the courier and tracking information becomes available. Where a courier-related issue affects the expected delivery of an order, FLVUNT may contact the customer by email, and the courier may also provide its own delivery notifications.
5. Delivery information
Customers are responsible for providing accurate and complete delivery information when placing an order, including full name, delivery address, suburb, city/town, province, postal code and contact details. If incorrect or incomplete information results in a failed or delayed delivery, FLVUNT may need to obtain updated information from the customer before the order can be successfully delivered.
6. Delayed, missed or unsuccessful deliveries
If a delivery cannot be completed, contact FLVUNT through the support channel on this website. Where the courier provides information about a delivery attempt, delay or other issue, FLVUNT will use that information to help resolve the matter, and will communicate material delivery issues as they become known.
7. Lost or damaged shipments
If an order appears to have been lost, materially delayed or damaged during delivery, contact FLVUNT support as soon as reasonably possible. FLVUNT will investigate with the courier where appropriate and work with the customer in accordance with applicable consumer law and FLVUNT's Refund Policy. Retain any relevant packaging, photographs or other information relating to a damaged delivery where reasonably possible.
Nothing in this policy limits any rights a customer may have under applicable South African consumer protection law.
8. Pre-orders and products subject to availability
Some FLVUNT products may be offered on a pre-order or availability-based basis. Where a product is available for immediate fulfilment, the standard timeframes above generally apply.
For products such as Essentiel 26 tracksuit sets, availability may vary. FLVUNT may accept orders for products that are not immediately available rather than displaying the product as "Sold Out". Where an item needs to be produced or sewn after an order is placed, production may take approximately 14 days to one month, depending on the product and production circumstances. Where a product requires additional production time, the customer will be informed of the applicable expected timeframe. Review the product information and any availability or production information before completing an order.
9. Orders containing products with different availability
Where an order contains multiple products with different availability or production timeframes, FLVUNT may coordinate fulfilment based on the availability of the products included. Where an order is materially affected by a production delay, FLVUNT will communicate the relevant information to the customer.
10. Local collection
FLVUNT offers local collection from its headquarters at Equestria Estate, 2115 Cura Avenue, Pretoria, South Africa.
Local collection is available by arrangement and appointment only. The collection location is also FLVUNT's headquarters and is not a conventional retail store or walk-in shop. Contact FLVUNT before arriving to arrange an appropriate collection time — do not arrive without confirmation of an appointment. Once an order is ready for collection, FLVUNT will provide the relevant collection information.
11. Delivery to third parties
Customers may request delivery to an address other than their own, provided the delivery information supplied at checkout is complete and accurate. The person receiving the parcel at the nominated address may be required to accept the delivery on the customer's behalf in accordance with the courier's delivery procedures.
12. Contacting FLVUNT about delivery
For questions or problems relating to an order, delivery or collection, contact FLVUNT through the support channel on this website, quoting your order number and relevant delivery information so the matter can be investigated efficiently.
13. Applicable consumer rights
This Shipping Policy explains FLVUNT's normal shipping procedures and does not exclude, restrict or replace any rights or remedies a consumer may have under applicable South African law. Where a provision of this policy conflicts with a mandatory legal right or requirement, the applicable law will prevail.