Returns Policy

1. Change-of-mind returns

FLVUNT may accept a return where a customer simply changes their mind about a product, subject to the conditions below. A change-of-mind return must be logged with FLVUNT within 5 business days after delivery of the order.

To qualify, the product must:

• be unused, unworn and unwashed;
• be undamaged and remain in its original condition;
• have all original labels, tags and identifying materials attached where applicable; and
• be returned with any accessories, packaging or other items supplied with it.

The customer must take reasonable care of the product while it is in their possession. Products that have been worn, washed, altered, damaged, stained, fragranced or otherwise used beyond what would reasonably be necessary to inspect the product may not qualify. FLVUNT reserves the right to inspect returned products before approving a change-of-mind return.

2. How to log a return

Contact FLVUNT through the customer support email address on this website to request a return. Include your full name, order number, the product(s) being returned, the reason for the return, and photographs where relevant. FLVUNT will provide return instructions once the request has been reviewed.

Do not send products back to FLVUNT without first receiving return instructions — this allows FLVUNT to correctly identify the order and determine the appropriate return process.

3. Return condition

Package returned products securely so they are protected during transportation. FLVUNT may assess the condition of a returned product after it is received. A customer is responsible for loss or damage resulting from inadequate packaging or handling before the product reaches FLVUNT, except where applicable law provides otherwise.

4. Return shipping costs

For an approved change-of-mind return, the customer may be responsible for the cost of returning the product. Where a return is required because the product is defective, unsafe, materially incorrect, or otherwise qualifies for a statutory remedy, FLVUNT will handle the return in accordance with applicable legal requirements. FLVUNT will communicate the applicable return arrangements before the return is sent.

5. Incorrect item or incorrect order

If FLVUNT sends the wrong product, wrong size, wrong colour or an incorrect quantity, contact FLVUNT support as soon as reasonably possible after receiving the order. Do not use, wash or alter the incorrectly supplied product. FLVUNT will investigate and, where the error is confirmed, provide the appropriate remedy and return instructions.

6. Defective, damaged or non-conforming products

If a product is defective, unsafe, damaged, materially different from what was agreed, or otherwise fails to meet the applicable requirements for goods supplied to a consumer, contact FLVUNT as soon as reasonably possible with your order number, a description of the issue, and photographs or other information reasonably requested. FLVUNT may reasonably inspect or assess the product. Nothing in this section removes or limits your statutory rights.

Under the Consumer Protection Act, goods are subject to an implied warranty of quality, and in applicable circumstances a consumer may return defective or non-conforming goods within six months of delivery without penalty and at the supplier's risk and expense. The applicable remedy may include repair, replacement or refund as provided by law.

7. Products that require production after order

Certain FLVUNT products may be offered on an availability-based or production-after-order basis. This may include Essentiel 26 tracksuit sets and other products identified by FLVUNT as subject to availability. Where a product is ordered but is not immediately available, FLVUNT may produce or arrange production of the item rather than display it as "Sold Out". Customers will be informed where additional production time applies.

A product being produced after an order is placed does not by itself remove any statutory consumer rights that may apply. However, where a customer simply changes their mind, the product must still satisfy the applicable change-of-mind return conditions above.

8. Sale, promotional or discounted products

Products purchased during a sale or promotional period remain subject to applicable consumer rights. Any special return conditions applying to a particular promotional product will be clearly communicated before purchase and will not exclude rights that cannot lawfully be excluded.

9. Exchanges

FLVUNT may offer an exchange for an alternative size or product where stock is available. An exchange is not guaranteed where the requested replacement is unavailable. Where a product is defective, incorrect or otherwise qualifies for a statutory remedy, FLVUNT will provide the applicable remedy in accordance with South African consumer law.

10. Return approval

Submitting a return request does not automatically mean the return has been approved. FLVUNT may require the product to be returned for inspection before determining the appropriate remedy where reasonably necessary, and will communicate the outcome to the customer. Where a return qualifies for a refund, the refund will be handled in accordance with FLVUNT's Refund Policy.

11. Statutory rights

Nothing in this Returns Policy is intended to waive, restrict or replace any right or remedy a consumer has under the Consumer Protection Act, Electronic Communications and Transactions Act, or other applicable South African law. Where applicable law provides a right that is different from or more extensive than the voluntary arrangements described here, the applicable legal right will prevail.

12. Contact

All return requests and return-related enquiries must be directed to FLVUNT through the customer support contact details published on this website. Include your order number so the relevant transaction can be located and assessed.