FLVUNT Pty Ltd ("FLVUNT", "we", "us" or "our") respects the privacy of individuals who visit and use the FLVUNT website. This Privacy Policy explains how FLVUNT collects, uses, stores, shares and protects personal information when you visit our website, place an order, contact us, request support, subscribe to communications or otherwise interact with FLVUNT. FLVUNT processes personal information in accordance with applicable South African privacy and data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information we collect
Placing an order: full name, email address, telephone or mobile number, delivery address, billing information where applicable, order details, products purchased, order value, and delivery/collection information.
Contacting FLVUNT: the information you provide when contacting customer support, including your name, contact details, order number and enquiry details.
Marketing: if you subscribe to FLVUNT marketing communications, your email address and subscription preferences. You may unsubscribe at any time.
Technical information: depending on the technologies active on the website, this may include IP address, browser type, device information, operating system, pages visited, referring pages, approximate location derived from technical data, website interaction information, and date/time of activity.
2. How we use personal information
FLVUNT may process personal information to: process and fulfil orders; confirm payments; deliver purchases; arrange local collections; provide customer support; respond to enquiries; process returns, exchanges and refunds; communicate order information and tracking; maintain transaction records; prevent fraud and misuse; improve website functionality; understand website usage; send marketing communications where consented or otherwise permitted by law; and comply with legal and regulatory obligations.
FLVUNT will not use personal information for purposes incompatible with the purpose it was collected for, unless permitted or required by law.
3. Payment information
Payments made through the FLVUNT website may be processed by third-party payment service providers. FLVUNT does not intend to store customers' complete card numbers, CVV numbers or other sensitive payment credentials where payment processing is handled by an external provider. Payment information is processed according to the applicable payment provider's own systems, security measures and privacy practices.
4. Delivery information
To fulfil an order, FLVUNT may provide necessary customer information to the relevant delivery provider — for example, where an order is delivered through The Courier Guy, information such as name, telephone number and delivery address may be shared to facilitate delivery. Only information reasonably necessary for fulfilment is provided. Customers may also receive communications directly from the courier.
5. Third-party service providers
FLVUNT may use third-party technology, payment, delivery, communications, analytics, hosting or other service providers to operate the website and fulfil orders, including providers involved in hosting and infrastructure, payment processing, order fulfilment and delivery, email and marketing communications, website analytics, and security or fraud prevention. FLVUNT will take reasonable steps to ensure third parties receiving personal information are subject to appropriate confidentiality, security and data-processing obligations where required by law.
6. Marketing communications
FLVUNT may send marketing communications where the customer has provided the necessary consent or another lawful basis permits it, covering new products, collections, drops, pre-orders, campaigns, events, promotions and other FLVUNT announcements. Unsubscribing from marketing communications does not prevent FLVUNT from sending essential transactional communications necessary to administer an existing transaction.
8. Reviews and customer content
Where a customer voluntarily submits a review, photograph, testimonial or other content to FLVUNT, FLVUNT may use that content for legitimate business and marketing purposes where the customer has provided the necessary permission or consent. FLVUNT will not represent that a customer endorsed FLVUNT where that is not the case.
9. Information security
FLVUNT takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction, including appropriate access controls, authentication, secure connections, restricted system access and reputable third-party technology providers. However, no online system or method of electronic transmission can be guaranteed completely secure — customers should also take reasonable steps to protect their own credentials and devices.
10. Retention of information
FLVUNT retains personal information for as long as reasonably necessary for the purposes it was collected for — fulfilling transactions, providing support, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations. Different categories of information may be retained for different periods. When information is no longer reasonably required, FLVUNT will take reasonable steps to delete, destroy or de-identify it.
12. Cross-border processing
Some technology or service providers used by FLVUNT may process or store information outside South Africa. Where personal information is transferred outside South Africa, FLVUNT will take reasonable steps to ensure the transfer is conducted in accordance with applicable POPIA requirements.
13. Customer rights
Subject to applicable law, individuals have rights relating to their personal information, including the right to:
- request access to personal information held about them;
- request correction of inaccurate or incomplete information;
- request deletion of information where the law permits;
- object to certain processing;
- withdraw consent where processing is based on consent; and
- complain about the handling of their personal information.
Certain rights may be subject to legal limitations or exceptions.
14. Requests relating to personal information
A customer who wishes to exercise a privacy right or make a privacy-related request should contact FLVUNT using the customer support contact details published on this website. FLVUNT may need to verify the identity of the person making the request before providing access to or making changes to personal information.
15. Children's information
The FLVUNT website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. Where FLVUNT becomes aware that personal information has been collected unlawfully from a child, FLVUNT will take reasonable steps to address the situation in accordance with applicable law.
16. Changes to this Privacy Policy
FLVUNT may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business operations or applicable legal requirements. The latest version will be published on this website with the applicable "Last updated" date.
17. Contact
For questions, requests or concerns regarding this Privacy Policy or the handling of personal information by FLVUNT, contact FLVUNT using the contact details published on this website.
FLVUNT Pty Ltd
South Africa